RETURNS EXCHANGES

Returns and Exchanges Policy

Thank you for shopping at bumashana.com ("we," "us," or "our"). We value your satisfaction and aim to make your shopping experience as hassle-free as possible. Please read our Returns and Exchanges Policy carefully before making a purchase to understand our policies and procedures regarding returns and exchanges.

1. Eligibility for Returns and Exchanges

   We accept returns and exchanges under the following conditions:

   • You must initiate a return or exchange request within 7 days of receiving your order.
   • The item(s) must be in unused, unworn, and undamaged condition, with all original tags and packaging.
   • Personalized or customized items may not be eligible for return or exchange unless they arrive damaged or defective.

2. Initiating a Return or Exchange

   To initiate a return or exchange, please follow these steps:

   • Contact our customer support team at within the specified return/exchange window.
   • Provide your order number, a clear description of the issue, and any relevant photographs if the item is damaged or defective.
   • Our customer support team will provide you with instructions on how to return the item or proceed with an exchange.

3. Return Shipping Costs

   • If the return or exchange is due to a mistake on our part (e.g., wrong item sent, item arrived damaged or defective), we will cover the return shipping costs.
   • If you wish to return or exchange an item for any other reason, you may be responsible for return shipping costs.

4. Refund or Exchange Process

   • Once we receive and inspect the returned item, we will process your refund or exchange within 7 business days.
   • Refunds will be issued in the original form of payment.
   • Exchanges will be shipped to you as soon as the return is processed and any price differences are settled.

5. Contact Us

   If you have any questions or need further assistance, please contact our customer support team at info@bumashana.com or +(237) 675 332 785.

6. Changes to this Policy

   We reserve the right to update or modify this Returns and Exchanges Policy at any time. The most recent version will be posted on this page with the effective date.

By making a purchase on our website, you agree to the terms of this Returns and Exchanges Policy.